The RAW ICE Collection consists of hand-picked pieces of genuine, 100% Indian hair. This prized collection is available in lengths ranging from 12” to 30”.
Our Raw Ice Straight texture is lustrous, silky and has the perfect amount of body and natural sheen. This hair also holds curls beautifully and flat irons smooth and straight. Each bundle contains approximately 3.5 oz of hair.
ALL ORDERS have a processing time before orders will be shipped. Please allow up to 5-7 business days to process your order. Orders are typically processed faster. ALL CUSTOM ORDERS WILL TAKE 7-14 BUSINESS DAYS TO BE PROCESSED before they are shipped.
All shipments have real-time tracking and verified tracking numbers so you can track your items 24/7 with delivery confirmation. Orders are shipped with UPS. When shipped, tracking will take up to 24 hours to update. You will get a shipping confirmation once shipped.
We never ship during weekends or holidays.
(DHL AND FEDEX DO NOT SHIP TO PO BOXES)
*We Use DHL Express as our Free International shipping provider, however, this service is known to deliver slower for some countries at times. Please note it may get delayed or stuck in another country. If you need your order faster, please choose another shipping service. We cannot be held responsible for any delays caused by customs clearance.
Free shipping is NOT able to ship to the following countries due to very slow transit times and/or lost packages: UAE, Germany, Ireland, India, Lebanon, Pakistan, Russia, Saudi Arabia, Venezuela.
**International Order Notes: For international free shipping and DHL services, international shipping to some countries can take many weeks (5-10 weeks) or even longer for some countries. We are not responsible for any delays caused by the shipping courier. For faster, more reliable shipping please choose FedEx as your shipping courier.
Slow-to-Ship Countries (4-8 weeks):: Brazil, Germany, UAE, Saudi Arabia, India, Pakistan, Netherlands, Italy, Russia
Free shipping will generally take longer than standard shipping. There may be delays with the carrier. So Icey & Co. will not be responsible for these delays.
TRACKING YOUR ORDER
So Icey & Co. will update your tracking number via email. All orders come with a verified tracking number and link. Tracking may take a few hours to update. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. So Icey & Co. does not control the courier trucks, so once it leaves our facility you will need to contact them for any issues.
COURIER PHONE NUMBER
DHL Express Varies by country
SHIPPING TERMS & CONDITIONS
All orders MUST be shipped to the delivery address ON YOUR ORDER. We cannot change the shipping address in your transaction to any other address after purchase. It is your responsibility to make sure your information is accurate when placing an order. Any mailing address mistakes on your part are not the responsibility of So Icey & Co.
Any orders with Fraud alerts will not be shipped until all details and information are verified. No exceptions. We have a fraud prevention system to protect every party. In the event that your order has been flagged for fraud and we have to refund you, you will only receive a PARTIAL REFUND. You will be responsible for covering all Shopify fees.
if for any reason we can not verify the validity of your address, your are fully responsible for any delays. So Icey & Co. will archive your order until we receive a valid address. After 30 days, your order will be cancelled and you will be refunded within 7-10 BUSINESS DAYS. In order to experience a seamless process, please make sure you are providing us with a valid address!